Retail Site Operations Manager – Cheshire Oaks, Elsmere Port

Dropit provides a handsfree shopping service for malls, outlet centres and main shopping districts. By using our app or store device Dropit lets customers leave their purchases in-store and have them delivered straight to their home or hotel. It’s a great way to shop and enjoy everything that retail and the area has to offer!

Dropit is looking for a Retail Site Operations Manager to oversee the running of the Cheshire Oaks mall. This is an amazing opportunity for a hands-on leader with a background in logistics, facilities management or operations. A retail back ground and some experiences of B2B and B2C sales will be extremely useful in the activation of the site and in supporting the B2B Area Sales Manager.

You will recruit and supervise a small team of Ambassadors who collect customer bags from the Dropit Partner Stores on-site and prepare them for delivery at our hub. You will also help stores and customers to use the service by answering any questions that might have and help solve any technical issues that arise. You will be client facing and a crucial link from the site to our HQ.

This is an active and engaging role with a fast-growing tech start-up. As such, opportunities for advancement will be possible for colleagues that demonstrate commitment, ambition and a flair for customer service.


  • Responsibility setting up the site team in conjunction with HQ
  • Responsibility for onboarding / training / activating the retailers onsite
  • Responsibility for day-to-day management of the service on-site, including professionally addressing any store, customer or mall questions or issues
  • Managing the relationships with delivery providers and hotels (day to day)
  • Management of the Dropit ambassador team, including shift / rota planning,
  • Customer service coordination and response – for retailers, users and the mall team
  • Reporting and updating the HQ on progress on site


  • Management/supervisory experience. You will know how to motivate and manage a team in addition to shift / rota planning. You will have good instincts for problem solving, whilst also knowing when to deal with and to escalate situations that require additional input.
  • Digital fluency – you will be comfortable using technology, whether our bespoke Ambassador App or site-management portal and you are willing to learn how to help trouble-shoot and fix issues when they arise on site.
  • Capacity and desire to have an active job that includes substantial walking and transporting shopping bags using our cart or utility vehicle. You will be a supervisor and manager, but also helping out where necessary! Being a Team player who is willing to work outside of their comfort zone at times is essential.
  • Experience with customer service, both in a B2B or B2C context.
  • Strong written and oral communication skills. You will be our point person on the ground, and we will be relying on you for clear feedback.
  • Positive attitude, willingness to work hard and a genuine desire to be a partner in building “the next big thing”.

Other Requirements:

Education: University or college degree strongly preferred.

Computer skills: Fluency in Microsoft products including Word and Excel.

Language: fluent written and spoken English. Other European languages an advantage

Driving licence is an advantage