Retail Site Operations Manager – Brussels (fluency in English, French and Flemish)

Dropit provides a handsfree shopping service for malls, outlet centres and main shopping districts. By using our app or store device Dropit lets customers leave their purchases in-store and have them delivered straight to their home or hotel. It’s a great way to shop and enjoy everything that retail and Brussels has to offer!

Dropit is looking for a Retail Site Operations Manager to oversee the running of our first mall in Brussels. This is an amazing opportunity for a hands-on leader with a background in logistics, facilities management or operations. A retail background and some experiences of B2B and B2C sales will be extremely useful in the activation of the site and in supporting the B2B Area Sales Manager. The role would suit someone with a strong retail/store manager background.

You will supervise smooth operations on-site collecting bags and preparing them for dispatch with our courier partners. You will also help stores and customers to use the service by answering any questions that might have and help solve any technical issues that arise. You will be client facing (B2B and B2C) and a crucial link from the site to our HQ.

This is an active and engaging role with a fast-growing tech start-up, and you will be leading Dropit’s first site shopping mall in Brussels. As such, opportunities for advancement will be possible for colleagues that demonstrate commitment, ambition and a flair for customer service.

Responsibilities:

  • Responsibility for day-to-day management and running of the service on-site, including professionally addressing any store, customer or mall questions or issues in-store or via live chat;
  • Responsibility for onboarding / training / activating the retailers onsite;
  • Responsibility of maintaining good and professional relationship with site team and retail partner teams;
  • Managing the relationships with delivery providers and suppliers (day to day);
  • Customer service coordination and response – for retailers, users and the mall team;
  • Reporting and updating the HQ on progress on site.

Requirements:

  • Problem solving. You will have good instincts for problem solving, whilst also knowing when to deal with and to escalate situations that require additional input.
  • Organisational skills and time management. You will have strong organisational skills to manage your own time to achieve the best results without direct supervision and reporting to HQ in London.
  • Digital fluency – you will be comfortable using technology, whether our bespoke Ambassador App or site-management portal and you are willing to learn how to help trouble-shoot and fix issues when they arise on site.
  • Capacity and desire to have an active job that includes substantial walking and transporting shopping bags using our cart or utility vehicle. You will be a supervisor and manager, but also helping out where necessary! Being a Team player who is willing to work outside of their comfort zone at times is essential.
  • Experience with customer service, both in a B2B or B2C context.
  • Strong written and oral communication skills. You will be our point person on the ground, and we will be relying on you for clear feedback.
  • Positive attitude, willingness to work hard and a genuine desire to be a partner in building “the next big thing”.

Other Requirements:

  • Positive attitude, willingness to work hard and a genuine desire to be a partner in building “the next big thing”.
  • Education: University or college degree strongly preferred.
  • Computer skills: Fluency in Microsoft products including Word and Excel.
  • Language: fluent written and spoken Flemish, French and English is essential. Other European languages an advantage
  • Driving licence is an advantage