Operations Ambassador – London
Dropit Shopping is looking for new members of their London Operations Ambassador Team to carry out the operation across our London sites, London’s West End and the London Designer Outlet. This is an opportunity for someone who is looking to:
- Gain experience in an operational setting
- Develop their CRM skills
- Be able to manage their own availability
A retail background, while helpful, is not vital and some experience of B2B and B2C sales will be useful in the day to day running of the role.
What Does Dropit Do?
Dropit provides a handsfree shopping service for malls, outlet centres and main shopping districts. By using our app or store device Dropit lets customers leave their purchases in-store and have them delivered straight to their home or hotel. It’s a great way to shop and enjoy everything that retail and the area has to offer!
The Role
The core of your role will be to complete the collection of customer bags from the Dropit Partner Stores on-site and prepare them for delivery in our hub. You will also be asked to support stores and customers by answering any questions they might have and helping solve any technical issues that arise. You will be client facing throughout the day and have the opportunity to work closely with some of our big name partner stores, such as Fenwick, Adidas LDN, Molton Brown & Lululemon.
This is an active and engaging role with a fast-growing tech start-up. As such, opportunities for advancement will be possible for colleagues that demonstrate commitment, ambition and a flair for customer service.
Operations Ambassadors initially join Dropit on a zero hour contract, with your availability depending on how many shifts we are able to provide per week.
Responsibilities:
- Day-to-day management of the service on-site, including professionally addressing any store, customer or mall questions or issues
- Working with our delivery providers to ensure deliveries are completed on time.
- Representing Dropit while working on site
- Supporting our customers and partners through our live chat platform
- Reporting and updating the HQ on progress on site
Our Requirements:
- You will have good instincts for problem solving and prioritisation
- You work pro-actively and pragmatically as you go through your day-to-day
- Digital fluency – you will be comfortable using technology, whether it be our bespoke Ambassador App or site-management portal, and you are willing to learn how to help trouble-shoot and fix issues when they arise on site
- Capacity and desire to have an active job that includes transporting shopping bags using our cart or utility vehicle.
- A strong grasp of what “good customer service” looks like
- Strong written and oral communication skills. You will be our point person on the ground, and we will be relying on you for clear feedback
- Positive attitude, willingness to work hard and a genuine desire to be a partner in building “the next big thing”
Basic Requirements:
- - Computer skills: Fluency in Microsoft products including Word and Excel
- - Language: fluent written and spoken English. Other European languages an advantage