Come build the future of retail with us
Dropit is a multichannel digital platform with solutions for shopping centers, retailers, and consumers. Founded in 2016 with the launch of Handsfree Shopping in London’s West End, we are present in over 500 stores across more than 350 brands throughout the US, Canada, UK, Ireland, and Belgium. For brands and shopping centers, our omnichannel fulfillment Platform and industry-first Marketplace unifies retail in-store and online. Our vision is to enable the entire retail ecosystem to work together and meet the needs of the shared consumer in a way that’s collaborative and sustainable.
We are looking for someone to join our Site Operations teams in the US - this is an opportunity for someone who is looking to:
- Gain experience in an operational setting
- Develop their CRM skills
- Develop B2B and B2C sales and customer support skills
- Arrange flexible working hours and within a friendly and supportive work environment
- Enjoy an active job that takes you out-and-about building relationships
- Be part of an innovative company providing a pioneering handsfree shopping experience that makes life more convenient and enjoyable
A retail background, while helpful, is not vital and some experience of B2B and B2C sales will be useful in the day to day running of the role.
The Role
The core of your role will be to complete the collection of customer bags from the Dropit Partner Stores on-site and prepare them for delivery in our hub. You will also be asked to support stores and customers by answering any questions they might have and helping solve minor technical issues that arise. You will be client facing throughout the day and have the opportunity to work closely with some of our big name partner stores, such as Under Armour, L'Occitane, Guess & 7 For All Mankind.
This is an active and engaging role with a fast-growing tech start-up. As such, opportunities for advancement will be possible for colleagues that demonstrate commitment, ambition and a flair for customer service.
Site Associates initially join Dropit on an hourly rate basis (part or full time), with your availability depending on how many shifts we are able to provide per week.
Responsibilities:
- Day-to-day management of the service on-site, including professionally addressing any store, customer or mall questions or issues
- Working with our delivery providers to ensure deliveries are completed on time
- Representing Dropit while working on site
- Supporting our customers and partners
- Reporting and updating the HQ on progress on site
Our Requirements:
- You will have good instincts for problem solving and prioritisation
- You work pro-actively and pragmatically as you go through your day-to-day
- Digital fluency – you will be comfortable using technology, whether it be our bespoke Ambassador App or site-management portal, and you are willing to learn how to help trouble-shoot and fix issues when they arise on site
- Capacity and desire to have an active job that includes transporting shopping bags using our cart or utility vehicle.
- A strong grasp of what “good customer service” looks like
- Strong written and oral communication skills. You will be our point person on the ground, and we will be relying on you for clear feedback
- Positive attitude, willingness to work hard and a genuine desire to be a partner in building “the next big thing”
Basic Requirements:
- Computer skills: Fluency in Microsoft products including Word and Excel
- Language: fluent written and spoken English. Other languages an advantage