Retail is being reinvented. Be part of it!

Dropit is creating the Handsfree shopping experience of the future. We’re growing our team of Dropit Retail Sales Ambassadors and are searching for talented people who are on the front-line of our operations and the face of our brand. If you’re attracted by being part of something original and energising, this could be the ideal job for you.

We are looking for a part timers to join our team in London, working across the West End and London Designer Outlet in Wembley, working every weekend with flexibility for additional shifts during the week from time to time.

Why join the Dropit team?

  • Be part of an innovative company providing a pioneering Handsfree shopping experience that makes life more convenient and enjoyable
  • Enjoy an active job that takes you out-and-about building relationships
  • Represent the Dropit brand and service to our retail brand partners and shoppers
  • Arrange flexible working hours within a friendly and supportive work environment

What is Dropit?

Dropit provides a digital Handsfree shopping service that allows shoppers to leave their purchases at the store, freeing them to enjoy shopping and leisure experiences without the inconvenience of carrying shopping bags. Shoppers use our app or devices in stores to ‘Drop’ their bags as they shop Handsfree then have them delivered to their home or hotel.

Ambassadors are a vital part of our operation. You’ll join as a member of our team, responsible for collecting, preparing and dispatching Dropit bags and deliveries. You be the face of the Dropit brand, assisting our users to ensure they get the best experience and building relationships with brand partner stores to ensure they’re equipped and informed to offer Dropit to their customers.

This role requires you to switch between operations, customer-facing interactions, and business-to-business tasks, all within the context of technology that is driving positive change across the retail ecosystem. Dropit is also growing fast, here in the UK and internationally, therefore you can expect a dynamic working day that is rewarding but demands your best. Our expansion means there are opportunities for recognition and progression for Ambassadors that consistently demonstrate commitment, ambition and a passion for customer service.

Dropit invests in its employees, with competitive compensation and a fun work environment. We are an equal opportunities employer.

Key Responsibilities:

  • Collecting customers bags from brand partner stores and bringing them to the Dropit hub on site for preparation and dispatch
  • Assisting our customers and our brand partners, helping them to use our service and answer their questions
  • Working with the Site Managers by operating and monitoring live operations dashboards
  • Tracking and managing inventory, plus some simple IT troubleshooting
  • For our locations with Dropit customer service cart-operating the Dropit customers service station on site when needed during operating hours.
  • Acting as lead when Manager is off-site or unavailable for extended time.

We’re looking for:

  • Capacity and desire to have an active job that includes substantial walking and transporting shopping bags by foot or using our cart.
  • Confident and friendly demeanour, with good spoken and written English.
  • Comfortable with tech, including using our dedicated Ambassador App and site-management portal, and ready to learn how to troubleshoot and fix tech issues when they arise.
  • Constructive attitude, keen to solve problems, willing to work hard within a supportive team, and the motivation to be part of an innovative company.

Requirements:

  • Good spoken and written communication skills.
  • Capacity and desire to have an active job that includes substantial standing, walking and transporting shopping bags using the Dropit cart.
  • Commitment to professional and presentable attire – dress code required.
  • Digital fluency – you will be comfortable using technology, whether it's our bespoke Ambassador App or site-management portal, and you are willing to learn how to help trouble-shoot and fix any queries.
  • Education: minimum A-levels gained strongly preferred.
  • Suitable for students seeking work around studies.
  • Fluent written and spoken English is essential. Other languages are an advantage.