The role of Site Operations Manager is to oversee all activities related to the execution of our services and manage critical relationships for Dropit across our various sites in the UK and beyond. You’ll be the primary operational contact for our suppliers, on-site team members, and most importantly our customers! The Site Operations Manager is Dropits’ representative on the ground owning, managing, and caring for the business at all times. In this position you’ll have a hand in many aspects of our business serving multiple stakeholders to keep our operations on track and running smoothly.

In this position you will:

  • Oversee day-to-day business operations across multiple locations
  • Navigate business process execution through our various proprietary operating systems
  • Support global service activity in partnership with our teams in North America and Israel
  • Cultivate and support relationships with curriers, retail and brand partners, mall management, everyday consumers of our services, and various other suppliers and stakeholders
  • Prepare monthly reports and and surface insights related to enhancing our operations
  • Work towards continuous improvement and optimisation of business processes and procedures
  • Share in the preparation, implementation, and training required to bring new stores onboard
  • Maintain service related hardware and prepare shipments for delivery as needed
  • Share feedback and ideas for enhancing our services and providing the best possible support for our customers
  • Track inventory, organize quick responses to any service challenges as they arise, and ensure overall customer satisfaction
  • Observe opportunities for new customer relationships and engagements
  • Surface leads to our sales team as opportunities for revenue growth arise
  • Proactively engage in direct marketing activities to support our on-going business development efforts
  • Supervise on-site personnel from a day-to-day perspective ensuring KPI’s are met and performance is well managed
  • Provide training to your team and be on the lookout for developmental opportunities
  • Maintain schedule to ensure necessary staffing coverage
  • Deliver an outstanding customer service experience for consumers whether in-person or virtually via live chat when needed
  • Provide back-up coverage and support for our customer care team as needed

Necessary skills and experience:

  • 3+ years of customer facing managerial or supervisory experience (retail preferred)
  • Proven ability to manage and drive high quality for performance of 5 or more direct reports
  • Strong technical aptitude
  • Excellent communication skills
  • Ability to navigate multiple priorities and apply critical problem solving skills quickly
  • Must possess a proactive mindset, sense of urgency, and dedication to customer satisfaction